Attendance and Cancellation

Attendance Policy:  In order to fully achieve the benefits of therapeutic horsemanship, consistent attendance is necessary.  In the event a class is cancelled or a client cannot attend a lesson, there are no make-up lessons offered. (We will allow for two "free misses" per calendar year by the client. These "free misses" will be credited towards the client account.  After two "free misses", there will be no credit applied to the client account due to client cancellations.) If Topfield deems it necessary to cancel a lesson due to weather or other issues, the client will not be billed for that cancelled lesson and will receive a credit in the amount of the missed lesson towards future lessons.  If you are running late for your lesson, your instructor will allow you to participate if you arrive within 15 minutes of the lesson start time.   Please CALL 845 265 3409 as soon as you know that you cannot attend or are running late.  


Cancellation/Ground Lesson Substitution Policies: Topfield will not hold riding lessons if it is colder than 30 degrees on our Center thermometer OR if the heat index is above 180. (Temperature plus humidity).  If the weather is acceptable but the temperature  will not allow for mounted lessons, and does not impede staff/volunteer or client ability to arrive at Topfield, Topfield reserves the right to substitute an un-mounted lesson in lieu of riding for the lesson/date in question. Whenever possible, Topfield will contact clients ahead of time to notify them if their lesson will be un-mounted.