Attendance and Cancellation
Attendance Policy: With appropriate notice (more than 24 hours), up to two missed/cancelled appointments can be made up in a calendar year. Make-ups can be scheduled in either December or July. Any scheduled appointments missed or cancelled within 24 hours of the appointment time cannot be rescheduled (without additional cost) or made up. Refunds/credits are not issued for scheduled lessons.
Late Policy: If you are running late for your lesson, the instructor will allow you to participate if you arrive within 15 minutes of the lesson start time. Please CALL (845) 265-3409 as soon as you know that you cannot attend or are running late.
Center Cancellation Policy: If Topfield has to cancel a lesson for any reason we will do our best to reschedule the appointment in the current session or will credit the client for the appointment towards a future session/lesson.
Lesson Substitution Policy: Topfield may choose to not hold riding lessons if it is colder than 30 degrees in the arena or if the heat index is above 180 (temperature plus humidity). If the temperature is acceptable but the weather will not allow for mounted lessons (excessive wind, thunder, etc.), Topfield reserves the right to substitute an un-mounted lesson in lieu of riding for the lesson/date in question. Whenever possible, Topfield will contact clients ahead of time to notify them if their lesson will be un-mounted.